Blaine Phelps – Medium

Blaine Phelps

Blaine Phelps

Why Reducing Employee Churn is Critical in Retail

Reducing churn is almost a given in retail — i.e. expected. But it brings up the question, is 80% the same as 20%? Which would you prefer?

Nov 1

Why Reducing Employee Churn is Critical in Retail

Nov 1

Blaine Phelps

The Difference Between Customer Service and Customer Satisfaction

There is a crucial distinction between customer service and customer satisfaction. Customer service is about being there to answer…

Oct 16

Oct 16

Blaine Phelps

My Problem with AI

AI is becoming a crutch to fast for to many.

Oct 7

My Problem with AI

Oct 7

Blaine Phelps

Why Reading is the True Source of Knowledge

Reading is an unmatched source of knowledge. Sure, experience plays a huge role — it’s how we truly absorb lessons in the real world. But…

Sep 23

Sep 23

Blaine Phelps

The Importance of Knowledge Management: A Real-Life Non-Profit Story

Knowledge management is much more than you think. If you prepare and manage knowledge correctly, you will be the smartest in the group!

Sep 16

Sep 16

Blaine Phelps

Know your audience — and their favorite recipe!

Write with your audience in mind, not what you have in your mind. Many times, they are different.

Aug 26

Aug 26

Blaine Phelps

Getting Attention: A Simple Truth in Marketing

Money drives every purchase intent Taking money out of someone’s pocket is not the way to go.

Aug 19

Aug 19

Blaine Phelps

Hire someone Outside the Box!

Hiring someone different is a good thing! Who wants the same?

Aug 12

Aug 12

Blaine Phelps

Perception is Reality

Over 30 years ago I started doing everything in marketing with the mindset “Perception is Reality”. Success has only followed.

Aug 5

Perception is Reality

Aug 5

Blaine Phelps

Sometimes it’s just encouragement

Encouragement of an individual can yield awesome results. Encourage, don’t disparage.

Jul 29

Jul 29

Blaine Phelps

Blaine Phelps

Lucky enough to have traveled the world and gained experiences that I like to share - and I do it now, through life coaching, mentoring, and teaching.

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